Shipping and Delivery Policy for The Scent Stories
Effective Date: 22/07/2023
Thank you for choosing The Scent Stories for your purchases. This Shipping and Delivery Policy outlines the important information related to the shipment of your orders. Please review this policy carefully to understand how your orders will be processed and delivered.
Order Processing:
We strive to process and dispatch all orders as quickly as possible. Orders are typically processed within 2 business days after receiving payment confirmation. Please note that business days do not include weekends or public holidays.
Shipping Methods:
We offer several shipping options to accommodate your preferences and delivery needs. Shipping methods available may include standard shipping, express shipping, and overnight delivery. The available options will be displayed during the checkout process, along with the corresponding shipping fees.
Shipping Costs:
Shipping costs vary based on the shipping method selected, the destination, and the weight of the package. The exact shipping fees will be calculated and displayed at the checkout before you finalize your order.
Delivery Timeframes:
The estimated delivery timeframes depend on the shipping method chosen and the destination of the package. While we make every effort to ensure timely deliveries, please note that unforeseen circumstances, such as weather conditions or logistical delays, may affect delivery times.
Standard Shipping:
Delivery usually takes between 5 to 7 business days.
Express Shipping:
Delivery usually takes between 2 to 4 business days.
Overnight Delivery:
Delivery is expected on the following business day for orders placed before 1pm IST.
Tracking Your Order:
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package and receive real-time updates on its delivery status.
Shipping Restrictions:
We currently ship to addresses within India. For orders outside these areas, please contact our customer support team for further assistance.
Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address, the recipient’s unavailability, or any other reason beyond our control, the package will be returned to us. In such cases, we will attempt to contact you to arrange for a reshipment. Additional shipping fees may apply for reshipments.
Shipping Damages:
In the rare event that your order arrives damaged during transit, please notify us immediately. We may request photographic/videographic evidence of the damaged package and its contents to process a replacement or refund.
Shipping Delays:
While we strive to meet delivery timeframes, delays may occur due to unforeseen circumstances beyond our control. We cannot be held liable for delayed deliveries caused by third-party shipping carriers or any events that may affect their operations.