Return and Refund Policy for The Scent Stories
Effective Date: 22/07/2023
At The Scent Stories, we are committed to providing you with high-quality fragrances and exceptional customer service. As part of our dedication to offering the best products, we would like to inform you that all sales are final, and we do not allow returns or offer refunds for any reason except in cases of product defects or shipping errors on our part. Please carefully review this policy before making a purchase.
Return Policy:
Due to the nature of our products and for the safety and hygiene of our customers, we do not accept returns of any perfumes, colognes, or fragrances. We cannot resell or reuse any opened or used items, which is why all sales are considered final. Therefore, please ensure that you have thoroughly reviewed your order before completing the purchase.
Refund Policy:
As a general rule, we do not offer refunds for any products or services purchased through our website, except under the following circumstances:
- Product Defects: If you receive a product that is damaged, defective, please contact our customer support team within 7 days of receiving the order. We will investigate the issue and, if appropriate, provide a replacement or issue a refund for the defective item.
- Shipping Errors: In the event of a shipping error on our part, such as delivering the wrong item or quantity, please notify us immediately upon receipt of the package. We will rectify the error and, if necessary, provide a return label for the incorrect item’s return.
How to Request a Refund:
If you believe you are eligible for a refund due to a product defect or shipping error, please contact our customer support team at info@thescentstories.in within the specified timeframe mentioned above. Include your order number, a detailed description of the issue, and any relevant supporting documentation, such as photographs/Video of the damaged item or incorrect product received.
Non-Refundable Circumstances:
Please note that we cannot issue refunds under the following circumstances:
- Change of Mind: We do not provide refunds for any products based on customer preference, change of mind, or dissatisfaction with the scent or fragrance.
- Personal Reactions: As individual reactions to fragrances vary, we cannot offer refunds if a customer does not like the scent after use.
- Gift Orders: Refunds are not applicable to orders purchased as gifts. We recommend the recipient contacting us directly for assistance if they encounter any issues.
Cancellation Policy:
We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel your order, please contact us as soon as possible. If your order has not been processed or shipped, we will cancel it and issue a full refund. However, if your order has already been processed or shipped, it is not eligible for cancellation or refund.
Please note that our decision regarding refunds/cancellation for product is final. We will carefully review your claim and respond accordingly.
By completing a purchase on our website, you acknowledge and agree to abide by this Return and Refund Policy.
If you have any questions or concerns about our policy or need assistance, please reach out to our customer support team at info@thescentstories.in. Thank you for choosing The Scent Stories.