F . A . Q

Do You Have any Question?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

Frequently Asked Questions

1. I'm having trouble placing an order. Can you help?

Sure, here are step-by-step instructions for placing an order:

  • Add perfumes to your cart.
  • Log in or create an account.
  • Proceed to checkout.
  • Enter shipping details.
  • Choose a shipping method.
  • Provide payment information.
  • Apply for any discounts or gift cards.
  • Review your order.
  • Place your order.
2. Where is my order?

You can try the following steps to check the status of your order:

  • Order Confirmation Email: Check your email for an order confirmation email from the e-commerce website. It usually contains details about your order, including a tracking number if applicable.
  • Log into Your Account: If you created an account on the website during the checkout process, log in and navigate to the "Order History" or "My Orders" section. Here, you should find information about your recent orders and their current status.
  • Contact Customer Support: If you can't find any order details or need further assistance, reach out to the customer support team of the e-commerce website. They can help you track your order and provide updates on its status.
  • Track Your Package: If your order has shipped and you have a tracking number, you can use it to track the package's delivery status on the shipping carrier's website. Remember to have your order number or any relevant information handy when contacting customer support, as it will help them assist you more efficiently.
3. Can I change or modify orders that are already placed?

Unfortunately, no changes are allowed once the order is placed.

4. How to cancel orders?

Orders once confirmed can’t be cancelled.

5. How can I order the same items again?

Log in to your account.

  • Go to "Order History" or "My Orders."
  • Select the desired order.
  • Click "Reorder" or "Order Again."
  • Review your cart.
  • Proceed to checkout.
6. I have a problem with my Products. Who do I need to contact?

In case of any issue reach out to Contact Customer Support @ info@thescentstories.in.

7. My order's tracking number has not been updated

Typically, you should wait for about 48 hours after placing your order to allow the shipping carrier to process and provide the tracking details. If, after 48 hours, you still haven't received any tracking information or if there are any issues with the tracking details, then it's a good idea to contact Customer Support for further assistance.

8. Where do you send packages?

We ship the package to the default/address provided while placing an order

9. My order is showing as delivered but I haven’t received it?

Check the delivery location and with neighbours. Look for delivery notifications. Wait a little longer, as it may arrive later. Contact the shipping carrier for more details. Contact the customer support for assistance. Returns and Replacements

10. What are the return guidelines?

Perfumes are not returnable, due to hygiene and safety reasons, as well as the risk of product tampering. Since perfumes are personal care products, they cannot be resold once they have been opened or used.

11. What do I do if I receive an incorrect item?
  • Contact Customer Support immediately.
  • Provide order details and item information.
  • Take photos (if possible) as evidence.
  • Follow instructions for returns or replacements.
  • Be patient while we investigate.
12. What payment methods do you accept?

Debit Cards, Credit Cards, Cash on Delivery, EMI, Google Pay, Phonepe and PayTm.

13. Will my credit card be charged automatically each billing period?

Incase you have opted for EMI facility your card will be charged automatically in each billing cycle till the amount is paid.

14. How do I view and download my previous invoices?
  • Log in to your account.
  • Access "Order History" or "Account Settings."
  • Find the order containing the invoice.
  • Click "View Invoice."
  • Download the invoice if available

Products

  • Chanel N22 Original price was: ₹2,100.00.Current price is: ₹1,500.00.
  • Chanel Sycomore Original price was: ₹2,100.00.Current price is: ₹1,500.00.
  • Dior Holy Peony Original price was: ₹2,999.00.Current price is: ₹2,400.00.
  • Dior Oud Isphan Original price was: ₹2,999.00.Current price is: ₹2,400.00.
  • Dior Rose Gipsy Original price was: ₹2,999.00.Current price is: ₹2,400.00.